Services & Amenities

Pillows

In Room

CHECK-IN TIME

Check-In time is after 3:00pm. Early check-in is at the discretion of the hotel and is based on the availability of your room. Please call the hotel or ask the Front Desk staff when you arrive.

 

CHECK-OUT TIME

If the hotel is fully booked it is unlikely that the hotel will offer you the late check-out option. Please request the hotel Front Desk to keep your luggage until your departure (after having checked out before 11:00am) if you really need the room, the final option is to pay for an entire additional night based on availability.

AIR CONDITIONING

Individual controls are located on the unit in your room on the air conditioner itself. Please adjust them to your comfort. You will find two controls on your unit: a thermostat to set the room temperature and a fan control with three speeds (high, medium, and low).

CONCIERGE

Our Front Desk staff will be delighted to provide you with information about the area including restaurants, sports, entertainment venues and local attractions. Please contact Front Desk by dialing “0”.

IRON & IRONING BOARD

Irons and ironing boards are both located inside of your room for your convenience

KEY CARD

Should you lose your key card, please immediately notify the Front Desk. For your own protection, you will be asked for identification. Please return your key card to the Front Desk upon check out.

SAFE DEPOSIT BOX

A safe is located in every hotel room for your convenience

LUGGAGE ASSISTANCE

To assist you with your luggage needs, please contact the Front Desk by dialing “0” at any time.

LOCAL TELEPHONE CALLS

Please contact our Front Desk for assistance by dialing “0”.

ELECTRICITY

Please DO NOT plug in additional items in your room other than a charger for your phone. Extension cords are prohibited inside of guest rooms.

PACK & PLAY

Subject to limited numbers, a pack and play may be available during your stay for a nominal fee. Please contact Front Desk by dialing “0”.

ADA ROOMS

The hotel can offer rooms specially equipped to accommodate guests that may require special needs such as using a wheelchair. Should you need assistance in this regard, please contact the Front Desk by dialing “0”.

BREAKAGES & MISSING ITEMS

Please note that you will be held responsible for all/any breakages and/or missing items in your room and will be charged accordingly.

On Property

COFFEE & TEA

Each guest room has espresso and tea available. Please enjoy!

WINE & BAR

During check in, enjoy a complimentary one ounce pour of one of our wines in the lobby. You can purchase wine by the glass or by the bottle, as well. We also have an assortment of beer for sale at the bar. Please contact the Front Desk for more details.

ICE MACHINE

Ice is available to our guests by dialing “0” on their hotel room phone.

LOST & FOUND

The hotel has a lost and found section which is part of our Housekeeping Department. In line with local regulations, non-valuable lost and found items will be stored for a period of one month and after which, the items will be discarded. Valuable items are handed over to the local police authorities after a period of six months.

MAIL & PARCELS

Stamps are available at our Front Desk.

MAINTENANCE

 If something is not in working order, please call your Front Desk by dialing “0”.

MANAGER ON DUTY

To contact our manager on duty please call: 831-313-3703

SAN JUAN BAUTISTA NEWSPAPERS

Copies of Mission Village Voice are available in the lobby.

EXPRESS MAIL/PACKAGES

Express mail and package service is available and may be arranged through the Front Desk. If you’re expecting a package, kindly let Front Desk know so they can notify you when your item arrives.

NO SMOKING

Hacienda de Leal is 100% non-smoking. Should anyone smoke in your nonsmoking guest room during your stay, an additional USD $250.00 charge will be applied to your account for the cost of purification. We hope you will respect the fact that many individuals today have severe allergies. Thank you for your cooperation.

PARKING

Complimentary parking is available for all registered hotel guests. The hotel cannot be responsible for items left in vehicles on the hotel property.

CREDIT CARD

Visa and Master cards are accepted. For other credit arrangements, please contact our Front Desk by dialing “0”.

Local Scene

CHURCH SERVICES

Mission San Juan is near our hotel. Please contact our Front Desk for more information.

GOLF

Visit local hidden gem San Juan Oaks Golf Course, or contact the Front Desk for more information regarding the golf courses in the Pebble Beach area.

RESTAURANTS

Visit our sister restaurants MOHI Social in Morgan Hill and The Grove in Hollister. Ask the Front Desk for the latest hours.

WINERIES

Visit our sister wineries MOHI Wines in Morgan Hill and Léal Vineyards in Hollister.

DOWNTOWN SAN JUAN BAUTISTA

Historic San Juan Bautista is steeped in history tracing back to the San Juan Mission, but it also has a lively downtown scene. Several restaurants, tasting rooms, and a cult favorite coffee shop are peppered throughout the many antique stores. Take one of our bikes for a quick ride, or walk the 10 minutes to discover this charming downtown.

 

Emergency Guidelines

To ensure your safety and comfort, we encourage you to read the security/safety section and it’s emergency phone list in this directory along with the evacuation instructions listed below.

EVACUATION PROCEDURE

Please take note of the evacuation signs around the hotel. In the event of an emergency:

DON'T PANIC

Advise the Front Desk immediately by dialing “0”.

EMERGENCY AND FIRE

Should you discover a fire please contact the Front Desk immediately by dialing “0”. Please DO NOT attempt to put the fire out yourself. Move away from the dangerous area by following the. emergency exit signs until you are out of the building. Please gather across the road at the front of the hotel on The Alameda.

EMERGENCY EXITS

Please check the back of your guest room door for the emergency exit nearest to you.

FIRE EMERGENCY

To ensure your safety and comfort, please read the Security/Safety section in this directory along with the Evacuation Instructions on the back of your guest room door. Please see the Emergency Phone list in the Security/Safety section in this directory. Please call Front Desk by dialing “0” if you require immediate assistance.

FIRST AID

Should you require immediate assistance, please contact our Front Desk by dialing “0”.To encourage our guests to develop good safety habits, we offer the following:

Investigate safety features of every hotel that you stay in. Locate the fire exits, alarms, extinguishers and fire hoses nearest to your room and how to get them even under adverse conditions.If you leave your room, take your room key with you, go to the nearest fire exit, stay low and keep away from the smoke.

QUESTIONS

Please feel free to call our Front Desk by dialing “0” with any further questions.